Only super-admins for your app have the ability to reset someone's password.
Menu > Dashboard > Members
From the Members page, use the search bar to find the member whose password you need to reset.
- Tap the member's name.
- Tap Change Password.
- Enter a new password, then enter the same password in the Confirm Password box.
- Tap Save.
You can now direct the member to login using the password you've provided.