Zoom Integration Troubleshooting / FAQ

As you navigate implementation of the Zoom integration - you may run into questions. This document is intended to help direct you to the right source for information.

If you are experiencing one of the following issues, please review Zoom’s Help Desk for assistance troubleshooting the problem. The help desk can be reached here - https://support.zoom.us/hc/en-us.

  • I need to record my session. 
  • I am unable to hear participants.
  • I am unable to see participants.
  • My participants report they are “waiting for host” to begin the meeting.
  • I need help sharing my screen with participants.

If you are experiencing any of the following issues, our team at CaredFor can help you. Reach out to us at support@caredfor.com. 

  • I need help setting up a telehealth appointment.
  • I am receiving too many text messages related to an appointment.
  • I need to cancel my appointment.
  • I need to edit an appointment.
  • I need to create a virtual event.
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