Automated Private Messages for New Members
Automated Private Messages are a way to give new members a personal touch after joining that helps them feel welcomed while introducing the functionality to reach out to admins through private messages. Some app administrators include any community guidelines or guidance on how members should utilize the app.
How to Create an Automated Private Message
- Navigate Menu > Dashboard > Toggle Admin Dashboard (mobile only) > Automated Private Messages
- Tap + New Message to automate a new message.
- Select with Team the message is meant for.
- Select which Admin the message will be sent from.
- Select a Trigger Action: User Created or Milestone Reset
- Fill in the message.
- Suggested text for Alumni teams when the User Created trigger has been selected: Welcome to the XXXX app! Our recovery community is here to support, encourage, and celebrate you. Tap the hamburger menu, then check out the Explore section to find great resources and the Events page to RSVP for our upcoming alumni events. If you need help or have questions, you can message me here or call the number on the Contact Us page. You are an important part of this alumni community — please take a moment to introduce yourself in the feed. We’re so glad you’re here!
- Suggested text for Family teams when the User Created trigger has been selected: Welcome to the XXXX app! This community is here to help you support your loved one on their recovery journey. Tap the hamburger menu, then check out the Explore section to find great resources and the Events page to RSVP for our upcoming facility events. If you need help or have questions, you can message me here or call the number on the Contact Us page. You are an important part of this community — please take a moment to introduce yourself in the feed. We’re so glad you’re here!
- There is the option to include an image.
- For the User Created trigger, fill in how many days after the member has joined you want the message to be sent to them. We suggest leaving it at the default of 1 day after joining. For the Milestone Reset trigger, the message will immediately send when the member resets their milestone.
- Tap Save.
