Moderating Member Posts

"I'm worried about what members may share in the app. How can I be sure their posts, comments and profile images are appropriate?"

This is a common question and one our team takes very seriously. We understand the importance of moderation and admin controls in your online community. The following features and safeguards are available to your facility.

To moderate a post or comment, tap the arrow icon in the top right corner of the post or comment.

• Delete Post - This option is visible to administrators. When selected, the post will be immediately removed from the stream. 
• Report Abuse & Hide - This option is visible to all members and administrators. When selected, the post will be grayed out for the member that reported it and it will be flagged and added to the Community Moderation page as an outstanding item for review by an admin.
• Block - This option is visible to all members and administrators. When selected, all posts from the blocked member will be hidden from the member who blocked them. 

To moderate a profile, tap the arrow icon to the right of the member's display name on their profile.

• Report Profile - This option is visible to all members and administrators. When selected the profile will be flagged and added to the Community Moderation page as an outstanding item for review by an admin.

Viewing Flagged Items

The Dashboard includes a menu option for a Community Moderation page. This page is also accessible via the Daily Summary, which will alert administrators when there are outstanding flagged items for review.

Upon opening the Community Moderation page, a list of outstanding flagged items will display.

Each item in the list will display:

• The item (post, comment or profile) that was flagged
• Who the author of the item is
• The reason it was flagged
• Who flagged the item

For posts and comments, administrators can view the post content. Administrators can also message the author of the post or comment.

For profiles, a button to select and view the flagged profile will display. Administrators can also message the flagged user.

Administrators can sort the list by date flagged and select to include previously reviewed items in the list. To access these options, select Filter. This will display the Show Reviewed Items and Sort By options on the page.

Reviewing Outstanding Flagged Items

To review posts:

• Delete Post
  • If the administrator confirms that the post is inappropriate, use the "delete post" button to delete the post from the stream. This will also mark the flagged post as reviewed (no longer outstanding).
• Mark Reviewed
  • If the administrator confirms that the post is NOT inappropriate, use the "mark reviewed" button to keep the post on the stream. This will also mark the flagged post as reviewed (no longer outstanding).

To review comments:

• Delete Comment
  • If the administrator confirms that the comment is inappropriate, use the "delete comment" button to keep the comment on the stream. This will also mark the flagged comment as reviewed (no longer outstanding).
• Mark Reviewed
  • If the administrator confirms that the is NOT inappropriate, use the "mark reviewed" button to keep the post on the stream. This will also mark the flagged comment as reviewed (no longer outstanding).

To review profiles:

• Suspend User
  • If the administrator confirms that the profile is inappropriate, use the "suspend user" button to suspend the user's access to the app. This will also mark the flagged profile as reviewed (no longer outstanding).
• Mark Reviewed
  • If the administrator confirms that the profile is NOT inappropriate, use the "mark reviewed" button to maintain the flagged user's access. This will also mark the flagged profile as reviewed (no longer outstanding).

Contact support@caredfor.com with any additional questions.