Contingency Management
Contingency Management is a system to reward users for staying active in the app and in their recovery. Members earn points by engaging in the community, which they can then redeem for a reward.
Defining Rewards
As an administrator, you can define rewards. We've created the rewards system to accommodate both prizes of "recognition" and physical prizes.
On the rewards page of the dashboard, you can enter information about the reward, including an image, description, inventory, and weight. The weight of the prize determines its probability of being selected when users redeem their points. Admins and Super Admins can add a monetary value for physical prizes. Doing so will allow a report to be created to help determine the actual cost of CM within a program.
You can also create prizes that are only published to specific teams at your facility.
Earning Points
As members engage in activity within the app, they'll earn points. Activities such as tracking recovery progress, supporting others, and sharing updates all earn points. In real-time, members can see their points increase along with a tracker for when they can redeem those points. See below for a full list of how members can earn points.
Members will be notified in real time when they complete an action that earns at least 20 points. There are several ways to earn points:
70 Points
- Attending a Telehealth session
- Completing a Care Journey
- Completing an assessment
- Make your first referral
50 Points
- Creating your first post
- Completing a survey
- Setting a milestone date
- Creating a Wellness Tracker entry, once per day
40 Points
- Creating your account
- Reaching a major milestone
- RSVPing to an event
- Completing a form
- Someone accepts your referral
30 Points
- Being a conversation starter, 7 or more comments on your post
- Posting quality content (10 or more reactions on your post)
- Resetting your milestone date including making it public
- Starting a private message conversation
- First perfect engagement week, logged in every day
- Sharing gratitude via the gratitude journal
- Sharing your milestone in the app
20 Points
- Completing a Care Journey step
- Joining a topic conversation
- Sharing a new post
- Adding a profile image
- Adding additional information to your profile
10 Points
- Perfect engagement week, logged in everyday
- Reaching a milestone
- Commenting on a post
5 Points
- Reacting to a post
Assigning Points
Facility staff with the manage contingency management permission have the ability to manually assign points to a member for an activity they may have completed outside of the app.
Points can be manually assigned via the User Profile>Manually award points to this member. When adding points manually, you will be required to select the quantity of points you'd like to add and then optionally add a note about why you are adding the points.
Redeeming Points
Once the member has earned the required points, they can redeem them for a reward. Once those points are redeemed, the member will see the rewards appear in an animation on the screen and based on the inventory and probability, a prize will be selected. The member will then have the option to share that prize in the stream.
Admins have the ability to see a transaction log of all prizes earned so they can notify users who've earned physical prizes.
Admins can also mark physical prizes as fulfilled via the Dashboard>Contingency Management>Transactions page. Virtual prizes are automatically marked as fulfilled by the system.
During the setup process, our team will work with you to determine the number of points needed to redeem for a reward, as well as the initial inventory of rewards.
To have Contingency Management enabled in your app, contact your Account Manager.
Member Levels
The Contingency Management feature includes Member Levels. There are five levels:
- Newcomer (300 points)
- Explorer (900 points)
- Creator (1800 points)
- Superstar (3000 points) and
- Hero (4500 points).
Member levels will be indicated by a badge displayed next to their name on posts and comments as well as on their member profile. This system is designed to encourage positive behaviors within the app.
