Admin Responses to Common User Posts
We've curated a list of common user posts and suggested responses by Admins below.
| Sample User Post | Sample Response Text | Additional Notes |
| Welcome posts | Use sample text that automatically populates when you tap the chat bubble. | |
| Thankful to notice progress in my recovery. | We're so glad to have you here and to witness your progress. Keep going! | |
| User posts recovery counter | Congrats! We're so happy to see you doing well. We're here to support you! | |
| Grateful for x time in recovery. | We are so proud to celebrate with you! Keep it up! | |
| Today I'm struggling... | It's okay to have ups and downs. We're so glad you're here. How can we help? | **An admin may need to follow-up via private message depending on context of post. |
| Today I'm struggling... | We're so proud of your willingness to be vulnerable and ask for help. We're here to support you. | **An admin may need to follow-up via private message depending on context of post. |
| Does anyone else struggle with... | It's brave to ask your peers for help. Let me see if I can find some resources from our clinical team to support you. | **Follow-up with a private message with resources/help. |
| User introduces themselves | Welcome (name), we're so happy you're here and to see you doing so well. Keep sharing your progress! |