Registering for the App

You'll first need to download the app on you mobile device. If you received an invitation, it will contain a link to download the app, or you can search the app store for your facility name. 

If you received an invitation:

  • Open the app and tap Get Started
  • Tap Claim an Invitation
  • Enter your invitation code. This code is provided to you in the email or text message invitation you initially received. 
    • If you cannot find your invitation, tap Look up your invitation. Enter the email or phone number where you originally received the invitation. A new code will be sent to you. 

      Note: For security purposes, the verification codes expire after 24 hours. If your code has expired, tap Look up your invitation to request a new one. 

  • Select at least 1 intention for joining the app community. 
  • Confirm your team assignment. This information is pre-filled from your invitation, but you can edit it if necessary. 
  • Fill in your profile information.
  • Now you're ready to start exploring the app!

If you did not receive an invitation:

  • Open the app and tap Get Started
  • Tap Request Access
  • Select at least 1 intention for joining the app community. 
  • Select the team you wish to join.
  • Fill in your profile information.
  • You'll now see a screen saying a verification code has been emailed to you. Enter that code. Be sure to check your junk folders if you don't see the message in your main inbox. 
  • Your request to join must be approved by a facility administrator. You will see a Pending Review screen until your account has been approved. 
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