September 2024 Release Notes

Data & Reporting 

Admins can now view more detailed engagement stats for individual members from a member's profile. By clicking on Engagement Stats from the profile, admins will now see: 

1. Session frequency: How often a member is logging into the app 

2. Community engagement frequency: How often a member is posting, commenting, or reacting to posts in the community stream 

3. Wellness Tracker frequency: How often a member is making entries on their wellness tracker 

Announcements 

Admins now have the ability to send both high-priority and low-priority announcements through the app. With this release, Announcements will no longer go out as private messages but rather have their own function in the app. 

High-priority announcements will send a push notification to members and will show up in the app as a pop-up modal when they first open the app. Members must acknowledge the announcement before continuing to use the app. High-priority announcements can include images, and admins may attach an event to a high-priority announcement. 

Low-priority announcements will send a push notification to members and will show up on the For You page in the app. 

Security 

Going forward, all Admins and Super Admins will automatically be assigned the Contingency Management permissions instead of having to assign them manually. This applies to all facilities with the Contingency Management feature enabled. 

To learn more about this feature and to have it enabled in your app at no additional cost, please contact your Client Success Manager, Natasha Lisbey, at nlisbey@continuumcloud.com. 

Content & Explore 

Members may now search for resources in the Explore section of the app. Searching will return related results based on title and article content. For example, if a member searches for "Sleep," any resource that has "sleep" in the title or article body will be returned. 

Wellness Tracker 

When reviewing concerning Wellness Tracker entries, Admins will now be presented with suggested actions, such as sending a private message or a Care Journey, and can mark the entry as "reviewed", removing it from the list of entries needed to be reviewed. 

Mood level breakdown: Wellness tracker entries are now broken down by total number of entries per month. Entries are also broken down by: “Great,” “Neutral,” or “Concerning.”  Ideally, you would want to see the total number of entries increase each month, while percentage of “Great” vs “Concerning” also increases. 

You can also click on the “Thresholds” tab on the left column “Quicklinks” to view a breakdown of what constitutes each level. 

Entry History List: Each members’ entry now includes a “score” with trending arrow to show trending behavior for each member’s entries.  

Entry Reviews: now show when each entry was reviewed and who reviewed it, as well as “needs attention” for entries that have not yet been reviewed. You are also able to now filter by “Needs Attention” or “Reviewed” to narrow down action items for admins.  

Care Journeys 

Various minor improvements were made to Care Journeys. When sending a Care Journey to a team, Admins can now choose to send it only to members of that team who have not previously received the Care Journey. 

Care Journeys can now also be triggered to send by completing another Care Journey. When viewing a Care Journey, click on “Configure” on the left-hand column of Quick Links and this will open the Care Journey settings. Scroll down to “auto-subscribe trigger” and you can now choose “Completed a Care Journey” as a trigger option. You can then choose which team to apply this setting to and then choose which Care Journey(s) this applies to – one or multiple Care Journeys may be chosen as a trigger.